FAQ

Where can I find House of A La Mode yarn?
Right here in our online store! You'll find Dye-to-Order options along with Ready-to-Ship products that are updated monthly. We announce all major updates in a preview newsletter and on our social media channels: Instagram, Ravelry, and Facebook. You can also find House of A La Mode yarn at very select retailers, check out our Stockists page to learn more.

How do I pay for my order?
We accept PayPal, all major credit cards, Google Pay, and Apple Pay.

What exactly is Dye-to-Order? Does this mean the yarn isn't ready to ship immediately?
Dye to Order means that your yarn will be hand dyed / hand painted for you upon purchase. The Dye to Order program allows us to give the customer a greater consistency within the skeins that are ordered and allows us to devote our entire studio space to artfully crafting the yarn. Note that every skein of House of A La Mode is a touch unique with some slight color variation due to the nature of the dye process. Please allow 3 to 4 weeks for your order to ship. See the shipping section for more information on tracking your package, etc.

Yarn that is Ready to Ship or in the Outlet is all set to go and will be shipped within 1-4 business days. If you place an order on a Friday, Monday would be considered the first business day. 

How do I buy the specific yarn I saw on your social media posts?
Right here in our shop! Keep an eye out for shop announcements via HoALM social media and newsletter or email us with any notification requests.

Why is there no yarn available to purchase right now?
It has sold out! Dye to Order and Ready to Ship yarns are added monthly in a rotating color schedule.
Update March 2020: due to COVID-19 and Stay Home requirements, the shop will not be open until May. Thank you for your understanding!

Do you accept custom orders?
It really depends but it never hurts to ask! We are most likely to take on custom orders that are semi-solids in multiple skeins. Fill out the contact form to inquire.

Do you ship internationally?
We do! We ship yarn to customers all around the world via USPS.

Where is my stuff?
Ready to Ship purchases are shipped out within 1-4 business days. With Dye to Order, you can expect your yarn to ship within 3 to 4 weeks and usually in less time. Life and weather can throw a wrench into our deadlines from time to time which may delay your order ever so slightly. We are located in the Pacific Northwest where inclement weather can affect the dye to ship timeline especially in the winter months. When your order has been completely processed you will receive an email notification with your tracking number. Please Note: Once packages are accepted by the USPS, House of A La Mode cannot and does not assume any responsibility for lost, misplaced, or damaged items.

I made several orders during the shop update, can you combine the shipping costs?
With our new shopping cart there is no need! Shipping costs determined by USPS are calculated by actual product weight at checkout (always choose First Class Mail if possible when adding additional skeins). We combine multiple orders into one package and will refund any large overages.

Where is your yarn sourced?
All of the yarn we offer is ethically sourced from museling-free farms, both large and small, in South America. Our supplier is based in the US.

I'm a pattern designer and would love to use your yarn, how should I move forward?
We love working with independent designers! Please email us here via the contact page as we cannot answer Instagram, Ravelry, or Facebook direct messages about design opportunities in a timely manner.