FAQ


How do I buy the specific yarn I saw on your social media posts?

Right here in our online shop or in our newly opened retail store! Keep an eye out for shop announcements via HoALM social media and newsletter or email us with any notification requests.

How do I pay for my order?
We accept PayPal, all major credit cards, Google Pay, and Apple Pay.

Do you ship internationally?
We do! We ship yarn to customers all around the world via USPS.

I made several orders, can you combine them?
We can combine multiple orders as long as they were placed reasonably close to one another and they haven't already been packaged and processed. Shipping costs are determined by USPS and are calculated by actual product weight at checkout, we will refund any large overages.

Where is my stuff?
Orders ship out within 1-4 business days. When your order has been completely processed you will receive an email notification with your tracking number. Please Note: Once packages are accepted by the USPS, House of A La Mode cannot and does not assume any responsibility for lost, misplaced, or damaged items.

Do you accept custom orders?
UPDATE Summer 2020: At this time, we can only consider custom order requests for additional skeins if you are nearly done with a project/pattern and need that one last skein. Please fill out the contact form to inquire.

Where is your yarn sourced?
All of the yarn we offer is ethically sourced from museling-free farms, both large and small, in South America. Our supplier is based in the US.

I'm a pattern designer and would love to use your yarn, how should I move forward?
We love working with independent designers! Please email us here via the contact page as we cannot answer Instagram, Ravelry, or Facebook direct messages about design opportunities in a timely manner