FAQ

Where can I find House of A La Mode yarn?
Right here in our online store! You'll find Dye-to-Order options along with Ready-to-Ship products that are updated weekly. We announce all major updates on our social media channels: Instagram, Ravelry, and Facebook. You can also find House of A La Mode yarn at very select retailers, check out our Stockists page to learn more.

How do I pay for my order?
We accept PayPal, all major credit cards, Google Pay, and Apple Pay.

What exactly is Dye-to-Order? Does this mean the yarn isn't ready to ship immediately?
Dye to Order means that your yarn will be hand dyed / hand painted for you upon purchase. The Dye to Order program allows us to give the customer a greater consistency within the skeins that are ordered and allows us to devote our entire studio space to artfully crafting the yarn. Note that every skein of House of A La Mode is a touch unique with some slight color variation due to the nature of the dye process. Please do allow 3 to 4 weeks for delivery of all Dye to Order products, and usually in less time. See the shipping section for more information on tracking your package, etc. Yarn that is Ready to Ship or in the Outlet is all set to go and will be shipped within 1-3 business days. If you place an order on a Friday, Monday would be considered the first business day. 

How do I buy the specific yarn I saw on your social media posts?
Right here in our shop! If the pictured yarn you love is going out to a stockist, the images are always tagged with that particular store and a general idea of when it is headed their way.

Why is there no yarn available to purchase right now?
It has sold out! Dye to Order and Ready to Ship yarns are added weekly. Check back the next week for another round of updates.

Do you take on custom orders?
It really depends but it never hurts to ask! We are most likely to take on custom orders that are semi-solids in multiple skeins. Fill out the contact form to inquire.

Do you ship internationally?
We do! We ship yarn to customers all around the world via USPS.

Where is my stuff?
Ready to Ship purchases are shipped out within 1-3 business days. With Dye to Order, you can expect your yarn to arrive within 3 to 4 weeks and usually in less time. Life and weather can throw a wrench into our deadlines from time to time which may delay your order ever so slightly. We are located in the Pacific Northwest where inclement weather can affect the dye-to-dry-to-ship timeline especially in the winter months. When your order has been processed for shipment you will receive an email with your tracking number. Please Note: Once packages are accepted by the USPS, House of A La Mode cannot and does not assume any responsibility for lost, misplaced, or damaged items.

I made several orders during the shop update, can you combine the shipping costs?
With our new shopping cart there is no need! Shipping costs are now calculated by actual product weight with options given to you at checkout. However, if there is a huge discrepancy, we will of course refund large overages.

Where is your yarn sourced?
All of the yarn we offer is ethically sourced from museling-free farms, both large and small, in South America. Our supplier is based in the US.

I'm a pattern designer and would love to use your yarn, how should I move forward?
We love working with independent designers! Please email us here via the contact page as we cannot answer Instagram, Ravelry, or Facebook direct messages about design opportunities in a timely manner.