All shipping rates are listed in US dollars. House of A La Mode is located in the state of Oregon which has no sales tax.
If you would like your order to be shipped with no plastic protection, please state this preference in the "notes" section at checkout.
All packages are shipped via USPS with the choice of First Class Mail (limited to weights under 16 oz) and Priority Mail (any weight) in biodegradable or recycled material mailers and boxes. Real shipping rates as determined by USPS are calculated at checkout. You will receive a tracking number once your order is complete and ready to go!
All packages are shipped via USPS with the choice of International First Class Mail and International Priority Mail in biodegradable or recycled material mailers and boxes. Real shipping rates as determined by USPS are calculated at checkout. We are required by law to state the actual contents and costs on customs forms with any additional customs fees that may accrue being the responsibility of the purchaser. You will receive a tracking number once your order is complete and ready to go. Unfortunately it is not always easy to track parcels after they leave the United States.
Please follow your package's progress through USPS and contact them directly if any issues arise. Once packages are accepted by the USPS, House of A La Mode Fiber Goods can not and does not assume any responsibility for lost, misplaced, or damaged items. We can not replace or issue a refund for any package that has been confirmed as delivered.
All orders are shipped to the address that is provided at checkout. If you wish to have your order sent to a different location, please let us know at the time of purchase or as soon as possible.
Delivery Time Estimates
Dye to Order yarn ships out within 3-4 weeks of purchase, and usually in less time. However, we are located in the state of Oregon where inclement weather can delay our dye to dry to ship schedule. If any problems arise with the shipping schedule, we will be in contact.
Ready to Ship yarn ships within 1-4 business days. If you place an order on a Friday, Monday would be considered the first business day.
Returns & Exchanges
We strive for 100% customer satisfaction! If you would like to return or exchange your purchase, please notify us with details about the situation within 7 days of delivery date and before sending it back. Yarn in its original condition and packaging with no exposure to the elements, animals, smoke, or strong fragrances is eligible to be returned. A full refund (minus shipping) will be issued once the yarn is back in the studio. If you would prefer to exchange the yarn for another colorway, we can work with you to find an alternative.
Kits, bundles, outlet yarns, marketplace items, and clubs are final sales and not eligible to be returned or exchanged.