All shipping rates are listed in US dollars. House of A La Mode is located in the state of Oregon which has no sales tax.
If you would like your order to be shipped with no plastic protection, please state this preference in the "notes" section at checkout.
All packages are shipped via USPS First Class Mail (up to 15 oz) and Priority Mail (over 16 oz) in biodegradable or recycled material mailers and boxes. Real shipping rates are calculated at checkout. You will receive a tracking number once your order is complete and ready to go out!
All packages are shipped via USPS International First Class and International Priority Mail in biodegradable or recycled material mailers and boxes. Real shipping rates are calculated at checkout. We are required by law to state the actual contents and cost on customs forms with any additional customs fees that may accrue being the responsibility of the purchaser. You will receive a tracking number once your order is complete and ready to go out, unfortunately it is not always easy to track parcels after they leave the United States.
Please follow your package's progress through USPS and contact them directly if any issues arise. Once packages are accepted by the USPS, House of A La Mode Fiber Goods cannot and does not assume any responsibility for lost, misplaced, or damaged items.
All orders are shipped to the address that is provided at checkout. If you wish to have your order sent to a different location, please let us know at the time of purchase via the "notes" section or as soon as possible.
Delivery Time Estimates
Dye to Order yarn will ship out within 3-4 weeks of purchase, and usually in less time. However, we are located in the state of Oregon where inclement weather can delay our dye to dry to ship schedule.
Ready to Ship yarn will ship out in 1-3 business days. If you place an order on a Friday, Monday would be considered the first business day.
Returns & Exchanges
We strive for 100% customer satisfaction! If you would like to return or exchange your purchase, please notify us with details within 14 days of delivery and before sending it back to the studio. We cannot refund original shipping costs, with the customer paying both ways, if exchanged, for shipping. Yarn must be in its original, unballed state with no exposure to the elements, animals, smoke, or strong fragrances.
Kits, bundles, outlet yarns, and clubs are final sales and not returnable or exchangeable.